Terms & conditions
Important Notes:
1: Within the Dubai city hotel area, pick-up and drop-off services are not available outside the designated zone (please confirm the hotel with customer support).
2. This itinerary requires each guest to bring a passport photo.
This package is not available for children under 5 years old. For children aged 5–12, please select the "Child" option. Travelers 12+ years old will be charged the adult rate.
Pregnant women over 3 months, individuals with severe illnesses, severe knee/bone conditions, acrophobia, mental/emotional disorders, physical disabilities, those who underwent major surgery within 6 months, sustained limb injuries within 6 months, or chronic back/neck pain are not eligible for booking.
5: Double charges apply for weight exceeding 125 kg.
6: Tour duration: The entire experience takes approx. 4–5 hrs, including a 1 hr hot air balloon ride.
7: Departure time: 3 AM or 4 AM (Due to seasonal variations, the departure time may change slightly. Customer support will notify you 1 day in advance.)
The hot air balloon ride lasts approx. 60 min in the air, with a minimum flight time of 30 min. Since the hot air balloon ride is highly weather-dependent, you will receive a full refund if it's canceled due to weather conditions.
Since this itinerary is designed for a hot air balloon ride to enjoy the desert sunrise, the start time may vary slightly based on the daily sunrise time, generally around 5:00–6:00 AM. We aim to take off before sunrise whenever possible.
The direction and distance of the balloon flight depend on wind conditions, so the scenery seen during each voyage may vary slightly. Visibility during the flight is entirely dependent on the day's weather conditions. Sunrise viewing is not guaranteed.
The entire journey takes approx. 4–5 hrs, with limited opportunities to use the restroom.
12: Please wear comfortable clothes and sneakers, as boarding the hot air balloon requires significant movement. Avoid wearing skirts, shorts, or high heels. Hats are allowed. During winter months, bring a jacket or sweater to prevent catching a cold. Do not bring valuables, as bags will be left in the car.
If you choose to participate in only part of the itinerary, any uncompleted segments will be considered voluntarily forfeited with no refund provided. Thank you for your understanding.
1: Wait in the hotel lobby with your hot air balloon booking number and passport.
2. Arrive at the hotel lobby 10 min in advance. The hot air balloon team will wait for a maximum of 5 min. Exceeding 5 min will be treated as a no-show with no refund.