Terms & conditions
Friendly reminder
1) This itinerary has a minimum number of travelers requirement (4 people). If the group size is insufficient, you'll be arranged to explore with other visitors.
2) It is recommended to bring 3-4 layers of warm clothing, sunglasses, a backpack, snacks, drinks, warm hats and gloves, and a camera.
3) It is not recommended to wear jeans, as they can easily become cold and damp in wet weather.
4) Due to limited availability, advance booking is recommended.
5) This itinerary is highly weather-dependent. If travelers are unable to proceed due to weather conditions, you may choose to reschedule or request a full refund.
6) The carrier reserves the right to change prices, departure times, landing and flight routes, or arrange alternative helicopter services.
7) One departure every hour from 9am to 4pm. Please specify your preferred and alternative time slots when booking.
8) Transfer service is only available in the following areas: Mount Cook Village, The Hermitage Hotel, YHA Mount Cook, Mount Cook Backpackers, and Aoraki Alpine Lodge.
Children under 7 years old are not eligible for shuttle service.
9) The 25-minute helicopter flight has limited altitude reach. If weather or snow conditions prevent landing on snow, this is due to unavoidable natural causes, and the relevant portion cannot be refunded.
Booking Information:
1. Rates for infants under 15 years old and weighing less than 15 kg; rates for children under 15 years old and weighing 15 kg or more; adult rates for ages 15 and above.
2. Infants under 4 years old and weighing less than 15kg must be held by an adult.
3. Children must be accompanied by an adult when traveling.
4. According to the helicopter company's policy, your booked time slot requires a minimum of 4 passengers (free infants not included) for takeoff. If the minimum passenger requirement is not met, the company may cancel the trip on the same day. Please be advised.
5. All flights will land on the Tasman Glacier, allowing you to get a closer view of its spectacular scenery. However, if landing conditions are not permitted (rarely), we will choose an alternative landing site. Please be advised. 6. For this itinerary, you are required to reconfirm the weather conditions with the tour operator on the morning of departure, which may require communication in English. Please refer to the e-ticket instructions after successful booking.
The departure time is flexible. Please specify your preferred time slot when placing the order. The exact time will be determined based on weather conditions and the number of participants on the day, as shown on the final confirmation. Please arrive at the meeting point 20 minutes in advance.