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International Arrival assistance service
Free cancellation before redemption
You'll get a full refund as long as you don't redeem your voucher.
Pricing
About this package
What's included
- Assist guests to the baggage claim carousel.
- Picking up at the immigration area.
- Accompanying passengers to the priority immigration counter
Not included
- Visa procedure and stamping fees
- Personal expenses
How to use
- Show Mobile Ticket: to the operator
- The operator will contact customer 24 hours before selected date to reconfirm about travel information.
- The operator will bring a welcome board with the customer's name at the airport. Present e-voucher to the operator at the immigration zone (for Arrival) or the airport's lobby (for Departure).
Required information
- Passport Number
- Arrival Flight Number
- Arrival Date
- Arrival Time
- Email Address
- Contact Number with country code
Terms & conditions
- Ticket valid on selected date Availability of the service is subject to airport regulations and capacity
- Optional porter service is available for luggage handling (may incur additional charges)
- The service is intended to assist with immigration, customs, and baggage only — it does not include visa or entry permit arrangements
- With the drop-off service, in case the guest arrives 15 minutes earlier/later than the appointment time
- The operator has the right to refuse to perform the service, and no refund will be issued
International Departure assistance service
Free cancellation before redemption
You'll get a full refund as long as you don't redeem your voucher.
Pricing
About this package
What's included
- Meet and greet guests at the departure terminal.
- Assist guests with fast-track immigration clearance and security screening.
- Escort guests to the airport lounge or their departure gate
Not included
How to use
- Show Mobile Ticket: to the operator
- The operator will contact customer 24 hours before selected date to reconfirm about travel information.
- The operator will bring a welcome board with the customer's name at the airport. Present e-voucher to the operator at the immigration zone (for Arrival) or the airport's lobby (for Departure).
Required information
- Contact Number with country code
- Passport Number
- Departure Flight Number
- Departure Date
- Departure Time
- Email Address
Terms & conditions
- Ticket valid on selected date With the drop-off service, in case the guest arrives 15 minutes earlier/later than the appointment time
- The operator has the right to refuse to perform the service, and no refund will be issued Availability of the service is subject to airport regulations and capacity
- Optional porter service is available for luggage handling (may incur additional charges)
- The service is intended to assist with immigration, customs, and baggage only — it does not include visa or entry permit arrangements
About this experience
Premier Fast Track Service at Noi Bai Airport offers travelers a seamless, time-saving airport experience. Skip long lines at immigration and customs with personalized assistance from a dedicated airport representative who will guide you from arrival or check-in all the way through to the next step in your journey.
Highlights
- Expedited Immigration & Customs - Access priority lanes to bypass long queues.
- Personal Airport Representative - Be greeted at the gate (arrival) or check-in area (departure).
- Luggage Assistance- Includes baggage claim support and optional porter service.
- Ideal for Families & First-Time Visitors Stress-free and smooth experience.
- Time-Saving & Hassle-Free - Perfect for those with tight schedules or seeking convenience.
How to use
- Show Mobile Ticket
- to the operator
What to expect
- Meet & greet by a professional airport staff upon arrival or before departure.
- Escort through priority lanes at immigration and customs.
- Support with luggage collection at baggage claim.
- Optional porter service for transporting bags.
- A smoother, faster airport process from start to finish.
Terms & conditions
- Service is non-refundable once booked, except in cases of airline cancellations.
- Traveler must provide accurate flight information at least 24 hours before arrival/departure.
- Airport representative may not wait more than 60 minutes beyond scheduled arrival/departure time.
- Subject to airport regulations and availability at the time of booking.